Terms and Conditions
Any guest staying with Tribo do Mar Surf and Sup School agrees with the Terms and Conditions below as well as the statement of responsibility and equipment usage Terms and Conditions.
CANCELLATIONS and NO SHOWS
No shows at check in for accommodation or delays longer than 15 min for surf classes will not be refunded.
No refunds are made for surf courses and/or surf classes cancellations; except for medical reasons with supporting documents. The amount pertaining cancelled surf courses will remain as a credit that you can use to book an alternative date of your choice for up to a maximum of 1 year after the date of the original booking arrival date.
CHECK IN and CHECK OUT
Check in starts at 10:00 until 19:00, 23:00.
Check out until 11:00
Late check in can be arranged depending on staff availability and previous to arrival request.
Late check-ins will be charged €10 per person, paid in cash on arrival.
REMAINING BALANCE and SECURITY REFUNDABLE DEPOSIT
Upon arrival and check in the guests must pay the remaining balance concerning the confirmed reservation.
It is not possible to make payments with credit cards. Remaining balance (net amount), any fees or taxes related with credit or debit card withraws are supported by the client. It is possible to withdraw cash from nearby ATM.
A 50€/person (adult) Security Deposit in cash is requested on check in. This deposit is refunded on check-out provided the conduct rules and statement of responsibility have been fully respected during the period guests have stayed.
INSURANCE COVERAGE POLICY
Tribo do Mar Surf and Sup School holds a civil responsibility insurance demanded by Portuguese Law that covers accidents occurring from transportation on vehicles belonging to the Tribo do Mar Surf and Sup School.
Our sports accident Insurance covers only accidents and equipment damages that may happen during our surf classes.
Guests participating in surf classes or courses and or hiring equipment must declare any medical condition and agree that they participate on their own risk.
Outside monitored surf classes any personal accidents and/or any equipment damages are of the exclusive responsibility of the users and are not covered under any circumstances by our insurance.
PRIVACY POLICY
Your e-mail address will not be made available to third parties under any circumstances. We reserve the right to include you in the distribution list for our newsletter (advising campains and interesting news) which you may unsubscribe from at any time if you so wish.
Guests participating in surf courses and other activities promoted by Tribo do Mar Surf and Sup School – Portugal, authorize the recording of photo and video material to be used on our website www.surfschooltribodomar.com and other media.
Any guest holds the right to refuse to have his or her photos or videos used by Tribo do Mar Surf and Sup School.
CONDUCT
Tribo do Mar Surf and Sup School holds the right to invite guests to leave the accommodation if one or any of the conduct rules are disrespected.
Damaged property, aggressive and/or violent behavior and insults are motives for reservation cancellation without refund.
The accommodation regime is self-catering and our cleaning staffs are not supposed to wash any equipment related with meals.
Guests are responsible for keeping the kitchen, cooking utensils and dishes clean after cooking meals.
Despite our cleaning teams visits every second day, common areas in accommodation guests are responsible for keeping as clean as possible.
Guests are responsible for keeping the living room and rooms free from sand, humid towels, wetsuits and other kind of material that might do harm.
It is expected from guests to respect each other as they sometimes share the accommodation, disturbing noise inside and or around the accommodation is forbidden.
It is forbidden to smoke inside the facilities, penalties are applicable by Portuguese and E.U. regulations.
Guests that have included hand and shower towels must return them or leave in accommodation on check-out.
Check out is possible until 11:00.
EQUIPMENT HIRING AND USAGE GENERAL CONDITIONS
Equipment hire requires the deposit of valid ID (Passport, Identity Card, Driver’s License or Card) and a security deposit relative to the hired equipment.
Payment of equipment hire on location is made in cash; payment must be made before starting using.
Equipment hire usage is of the exclusive responsibility of the clients and Tribo do Mar Surf and Sup School Insurance does NOT cover equipment damages and or stolen material.
Hired equipment must be returned without damages, penalties apply for damages caused to equipment, partial or total loss according to table available in reception or online.
Returning equipment beyond hired period implies a payment of 1h rental for each 1/2h delay.
WEATHER CONDITIONS
Weather conditions are entirely beyond our control, and, therefore, we cannot guarantee you ideal surfing conditions at all times; either on account of bad weather, extreme winds, dangerous surf conditions, thick fog, inexistence of waves at all or any unpredictable condition. Should this happen, we will try and create alternative schedules. If an instructor considers conditions are not safe and or could represent any risk for the guests and equipment classes will be cancelled without refund and we will attempt to reschedule.